NVR & SADP do not support 4K displays effectively

[CliveC]

Sorry I haven't been on much the past few days - @fullboogie - that is my exact problem on the playback timeline via the NVRs web interface.

 

[fullboogie]

Yeah, sorry I didn't check into that earlier. My bad.

 

[Dan]

UPDATE - Hikvision UK support have got back to me with the below update on a fix for the SADP software:

"HQ told me that a new version of SADP tool which will be released the second half of the next year will fix the displaying issue, I am still asking if they can speed up and release the repairing version sooner."​

We were not 100% happy with this response for obvious reasons and replied asking them to supply us with a beta version of SADP that includes the display fix as soon as possible, they responded with the below:

Sure I will push them, please also advise the customers meeting the issue to use BatchConfigTool instead as SADP is built into this tool.​

We will let you know as soon as we have access to an early beta version of the updated version of SADP, but as a temporary fix as the UK support says you can use the SADP feature built-in to the Batch Configuration Tool

 

[fullboogie]

Thanks for running this down, Dan! Looking forward to the fix next year.