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No, that's normal for the 7604.In SADP there is no enhanced SDK service port for the NVR. Could that be a problem?
May I interject?A reset to factory defaults just resets all the NVR's parameters, it doesn't revert the firmware version.
I don't 'feel' it is a firmware issue.
But we could try the update again.
I have asked my colleagues @Dan and @Kyle to pitch-in.
Kyle has just suggested a fresh download of the plugins.
For absolute Best Practice:
- Download the new versions that @Kyle has linked to.
- Restart your PC.
- BEFORE starting any software - run the plugin installers.
- Then try again to browse to the NVR.
Is there a reason why the network seems to be 100mb full dup? Is your switch 100mb only?Another try with the pictures
At my nvr it is set to automatic. specs are
I’m sorry, your version states, so i was wrong here.Well as I said there is only 1 choice there is no automatic option. I will look at the specs if that option had to be available. Hikconnect is enabled.
I was checking if you added the cams to the nvr based on ip bases instead of poe and that you could see the cams via Hik-Connect. in my situation it are the cams who are connected via poe and then i can see them. In that sense the nvr can reach out to the internet so the network is working. So that is working.Thats oke no offence meant
Sorry I am not sure what you mean with the Hik-Connect question and a camera to share. On my mobile I am capable to see the NVR and the cameras.
When logged in directly to the NVR I see the cameras.
When using a webbrowser I can connect directly to the cameras by their respective IP addresses.
The only I cant do is connect to the NVR by a webbrowser by its IP address.
Do you mean connect a camera directly to the NVR and then what???
When i log in it shows that preview only within live view.The cams are connected to a switch with poe.
I tried IE, Chrome, Edge and Chrome with the IE tab.
I appreciate it that you are trying to help, thx.
What is strange to me is that I get a loggin screen as reply from the NVR by using a webbrowser. After entering usn/pw I get http://192.168.2.13/doc/page/preview.asp as a address in my browser. What I see on the page is a wide black stripe and below that a wide white stripe and below that '©2022 Hikvision Digital Technology Co., Ltd. All Rights Reserved.' And then the browser stalls.
Happens the same if you try it from ipad/tablet?I just did a try with chrome and a log of the network traffic from the browser. I see this. So a script stalls the browser.
When I try that it falls back to the loggin page with the &page=config and stalls
View attachment 7613
I’ll see tomorrow on the nvr what settings i have for browser access. But i think we can conclude that the webbrowser from the nvr is having issues.Just tried with the ipad. The cameras are accessable. The loggin screen of the NVR doesn't come. By the way on the pc's it it also takes some time for the logginscreen of the NVR to present itself. For the cameras it is their in a instance.