- Messages
- 5,156
- Points
- 113
When we ask you for a screenshot, it is not a delaying tactic.
When we ask you for a screenshot, we are not trying to fob you off.
When we ask you for a screenshot, we are trying to get information, so that we can help you.
When we ask you for a screenshot, as soon as we receive it we will respond to it quickly, and give you our best advice. We might ask for another screenshot!!!
When we ask you for a screenshot, it is because a picture paints a thousand words.
When we ask you for a screenshot, it is because that picture shows us things that you may never think to mention during a chat on the phone.
When we ask you for a screenshot, it's not really a photograph of your PC, Mac, laptop that we're after (see below).
When we ask you for a screenshot, don't be embarrassed if you don't know how to take a screenshot - please see the links below.
If a young lady member of my team asks you for a screenshot DO NOT ask to speak to her Manager, or "somebody Technical" - she will be able to help you.
She wants to help you.
She helps people like you every day.
And if she feels she needs help, she will get it as soon as she feels she needs it.
If you question her expertise, knowledge, experience, competence - don't be surprised if she seems offended - this is the 21st Century!
Trust us, there is a difference between needing help, and needing a chat; if you could interpret what you have on the screen you wouldn't be calling us.
When we ask you for a screenshot, PLEASE - just send us a screenshot - it takes but a moment.
Honestly, this team has a 99% satisfaction rating, we are not trying to delay you or fob anybody off.
These links show you how to grab a screenshot:
How to take a Screenshot on a Windows PC and Attach the Screenshot to an Email
How to take a Screenshot on a Mac and Attach the Screenshot to an Email
When we ask you for a screenshot, we are not trying to fob you off.
When we ask you for a screenshot, we are trying to get information, so that we can help you.
When we ask you for a screenshot, as soon as we receive it we will respond to it quickly, and give you our best advice. We might ask for another screenshot!!!
When we ask you for a screenshot, it is because a picture paints a thousand words.
When we ask you for a screenshot, it is because that picture shows us things that you may never think to mention during a chat on the phone.
When we ask you for a screenshot, it's not really a photograph of your PC, Mac, laptop that we're after (see below).
When we ask you for a screenshot, don't be embarrassed if you don't know how to take a screenshot - please see the links below.
If a young lady member of my team asks you for a screenshot DO NOT ask to speak to her Manager, or "somebody Technical" - she will be able to help you.
She wants to help you.
She helps people like you every day.
And if she feels she needs help, she will get it as soon as she feels she needs it.
If you question her expertise, knowledge, experience, competence - don't be surprised if she seems offended - this is the 21st Century!
Trust us, there is a difference between needing help, and needing a chat; if you could interpret what you have on the screen you wouldn't be calling us.
When we ask you for a screenshot, PLEASE - just send us a screenshot - it takes but a moment.
Honestly, this team has a 99% satisfaction rating, we are not trying to delay you or fob anybody off.
These links show you how to grab a screenshot:
How to take a Screenshot on a Windows PC and Attach the Screenshot to an Email
How to take a Screenshot on a Mac and Attach the Screenshot to an Email