Recent content by JB1970

It was a long running issue on the M series. You would add it as access control device, then they broke it with an NVR firmware update, then they finally fixed it with NVR 5.04.050 firmware, now intercom 3.7.0 has broken that fix. It worked best when the NVR was on 4.63.020 before the new UI...

I doubt it will be easily repairable. If it is the converter I mentioned, they would need a complete wiring harness, identical with the internal connectors. If it were me I'd either: 1 - factory reset and eBay it, detailing the issue in the description. 2 - re use the camera somewhere where...

Yes I suppose that's possible. As the 3.7.0 firmware stopped the connection to the NVR in the normal way (access control device) the connection over RTSP might have done that. It's difficult to say as I can't remember at what point I reconnected the 6113 to the NVR over RTSP (before or after I...

Yeah, I tried everything I can think of - disable/enable HK, unbind/re-bind to HK, reset to default parameters and finally the nuclear option - reset to factory defaults (unactivated) and start afresh. The outcome was the same - the call comes through but the video would fail to load (just...

Yeah it is sealed within the cable so a replacement cable harness would be needed. If it's under warranty, I imagine you'd just get a replacement camera.

Hmm - unfortunately mine is audio only with that firmware so I'll be stuck on 2.2.78 until something else changes either in the intercom firmware of Hik-Connect (it's not entirely obvious where the issue lies)

The current firmware which appears to be the first release is nearly 4 months old now. It's strange that there are no updates yet. The audio input is awful. With the Environmental Noise Filter OFF it's bearable, however with it on it's unusable (sounds far worse through Hik-Connect than it...

That's what I found. The old G2 a bit softer but practically noise free. The new G3 sharper but noisier. There was a lot of hype about that in the presentation. They showed the previous generation with someone walking past to show the motion blur, then they repeated it with the Gen 3...

Yeah it would be good to see 2387G2 vs 2387G2H vs 2387G3 in the same environment/lighting conditions.

My issues continued with this firmware. The unit is standalone, hard wired to the network with no previous issues Working: Start live view Call received on Hik-Connect 2 Way Audio Snapshot and notification logged in Hik-Connect from call Not working: Video will not load when call is...

Yes

I wouldn't necessarily be put off. If it was a bug I'd expect more people to have reported issues and that has not been the case; I guess it's just a glitch on mine. Yes. It was added as an access control device on the 2.2.78 intercom firmware with the current 5.04.050 M firmware and was...

The newest 5.04 firmware fixed it so that it can be added as access control device rather than needing to use RTSP. The doorbell 3.70 firmware breaks that fix and you're back to adding using RTSP. My KV6113-WPE1(c) no longer works since upgrade to 3.70. The call comes through to Hik-Connect...

It might be worth replacing the power supply as that's the likely culprit. If it's an external 48/52V supply it should be easy to get hold of one but if it's the internal type they're difficult to get hold of and TBH the cost makes buying a replacement NVR a better proposition. A replacement...

If you find the maintenance page in the NVR menu you'll be able to view the logs and they will tell you what the cause is. The beeping alarm usually is hard drive issue but any event can be configured to sound it, so it could be something else. Without knowing the content of the logs no-one...