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Make sure you have Notify Surveillance Centre ticked on the Linkage Method page for the event, I'm guessing that turned itself off after one of the updates too.

There's not a default, it always makes you set one when you enable Hik-Connect, but it's probably reset :) Hopefully, the cameras will come back online once you've set the new verification code and enabled Hik-Connect again. The app will probably ask you to enter the verification code when you...

I just updated one of our Hybrid Light cameras to the same firmware and started seeing similar issues in the UI, but managed to get it working by doing the below: Uninstall LocalServiceComponents and WebComponents from your PC's installed apps, and delete all files with the same name from your...

Yes, best to use Batch Configuration to get all the updates done as it will probably be quicker too as you won't need to log into the NVR each time :) You use it on the laptop - once you've installed it you'll see your NVR in the list at the bottom of the tool, shown in the screenshot in this...

Which firmware version did you get to? Try clearing your cookies and cache again (Edge is probably best). Failing that, try Edge in IE mode until you get updated to the latest, or use the Batch Config tool linked in my post #10 (which doesn't need browser access or plugins to do firmware updates).

It sounds like you're trying to load the firmware file into "Device Parameter" section - upgrading the firmware shouldn't ask you for a password. Are you definitely trying to import the firmware file into the section shown below? Make sure that you're extracting the digicap.dav file from...

Yes, I'm pretty certain that updating the NVR firmware to the latest will resolve it for you. A few users in this thread said V4.61.025 fixed it for them, and we've not seen any reports of it again since: https://www.use-ip.co.uk/forum/threads/hikvision-nvr-green-screen-issue.7184/post-38497...

Hmm - are you using version 6.6.440 of Hik-Connect? I'm guessing you've added it via either QR code or serial number, as opposed to IP address? The same issue you're seeing in browsers may have a separate cause - make sure you're using the latest version of the browsers. If you add the NVR to...

There's newer firmware available for your NVR and cameras which could well resolve the issue, especially as the firmware that your cameras are running predates the NVR and V5 firmware it uses: You can download the firmware via the product pages below in the 'resources' section: NVR - V5.03.020...

Here's a guide for what Phil describes :) https://www.use-ip.co.uk/forum/threads/how-do-i-find-my-hikvision-device-and-edit-its-network-settings.5917/

We all know how easy it is to forget passwords and it can be a real hassle resetting them on Hikvision cameras, especially if they are connected directly to an NVR. But, if you plan to move your cameras to another location, NVR, or if you just need to access them directly to carry out a...

Hi all, just a quick update on this... Hikvision's HQ have said this is not a widely reported issue with the Android units, so we're still trying to get to the bottom of it. My feeling is that it's a manufacturing fault that is affecting several batches, as we're seeing it on units manufactured...

Great, thanks for spotting this and sharing @alfaclvi :) It sounds like HQ quietly fixed the issue after UK Support passed on our reports...

Thanks @gega, I'll pass that on to Hikvision as it will definitely be helpful. Our contact in Hikvision Support has passed on our summary on the issue to HQ to get confirmation on if it's a wider / known issue. I've been told that I should have an update to pass on at some point next week, so...

Did the upgrade reset the IP and password settings on the channels perhaps? I've known this to happen before, which would explain the camera disappearing. If not, I'd roll back to the version you are on, as it may be a compatibility issue with the European NVR and US camera firmware. To be...

In theory, it should be OK. We often see the same firmware files on the EU portal and the global product pages. Maybe best to check with Hikvision US first though, as we've never tried it...

There's slightly newer firmware available for your NVR on the EU Download Portal here - V4.1.28. I note that you're in the US, so I would reach out to your supplier or Hikvision US Support team to ask for the latest version for your region. Also, for your camera, there's a slightly newer build...

This thread covers how the same issue was resolved on NVRs with V5 firmware: https://www.use-ip.co.uk/forum/threads/tandemvu-get-second-channel-online.11659 It looks like your is on the V4 firmware, but I'd try disabling POE / Plug & Play on one of the channels to see if that fixes it (after...

OK, we've set up a DS-KH9310-WTE1(B) running V2.2.36 with a DS-KV8113-WME1(C) and are seeing exactly the same volume issues you all describe. You basically have to have your face pressed against the microphone to be audible on the doorbell - as soon as you move away slightly, it becomes really...

For some reason, you have to manually update Hik-Connect (and many other apps) on iPhones and iPads - the easiest way to do so is to: Open App Store on the iPhone / iPad Open your profile (by pressing your profile picture in the top-right corner Swipe down to refresh the page, which will get...