Can't add the second stream from the Tandemvu to my NVR?

[nimnim]

I would appreciate any suggestions on what I am doing wrong. I have the Tandemvu camera with two channels - Panorama and PTZ. When the device was initially added, it only added the PTZ channel. It didn't ask to select multiple Channel Ports, it just added PTZ like it's a single-channel camera. When I try to add the camera manually, entering the IP address and selecting a second Channel-Port - it adds the camera and briefly shows the video but stops after a second or two and says IP Camera Exception. Why is this happening to me?

 

[Phil]

Which model NVR please?
And what firmware version is it running?

 

[Kyle]

This thread covers how the same issue was resolved on NVRs with V5 firmware:

Tandemvu - get second channel online?

Greetings. I'm here because firmware upgrading my system didn't go well but enough said, I've got back on line with new firmware everywhere and only 2 issues remain. 1 is an offline camera since I messed about with firmware (I'm resigned to getting the ladder out and doing a hard reset {It...

www.use-ip.co.uk

It looks like your is on the V4 firmware, but I'd try disabling POE / Plug & Play on one of the channels to see if that fixes it (after making sure all the firmware is up to date).

Also, make sure you have DHCP off on the camera and NVR as mentioned in the last commend on the above post.

 

[nimnim]

Which model NVR please?
And what firmware version is it running?

NVR model is: iDS-9632NXI-I8 / 16S
NVR Firmware: V4.1.25 build 181028

Camera model is: DS-2SE7C432MWG-EB/26
Camera firmware: V5.8.0 build 230321

 

[nimnim]

This thread covers how the same issue was resolved on NVRs with V5 firmware:

Tandemvu - get second channel online?

Greetings. I'm here because firmware upgrading my system didn't go well but enough said, I've got back on line with new firmware everywhere and only 2 issues remain. 1 is an offline camera since I messed about with firmware (I'm resigned to getting the ladder out and doing a hard reset {It...

www.use-ip.co.uk

It looks like your is on the V4 firmware, but I'd try disabling POE / Plug & Play on one of the channels to see if that fixes it (after making sure all the firmware is up to date).

Also, make sure you have DHCP off on the camera and NVR as mentioned in the last commend on the above post.

I am on v4 firmware, and my NVR doesn't have any PoE ports, so I am using a PoE switch. My switch can only supply up to 30W per port, and because of that, this camera was not working properly, so I bought a single-port 60W PoE injector. The camera started to work. Because of that, I don't think I would be able to control Plug&Play capability on a per-port basis. And I do have the DHCP disabled on the camera

 

[Kyle]

There's slightly newer firmware available for your NVR on the EU Download Portal here - V4.1.28.
I note that you're in the US, so I would reach out to your supplier or Hikvision US Support team to ask for the latest version for your region.

Also, for your camera, there's a slightly newer build version available which you can install here - V5.8.0 build 230722.

 

[nimnim]

Thank you, Kyle. So I spoke with the Hikvision US Support team, and they told me that no firmware updates exist for this NVR. Do you think I can install the EU version?

 

[Kyle]

In theory, it should be OK. We often see the same firmware files on the EU portal and the global product pages.
Maybe best to check with Hikvision US first though, as we've never tried it...

 

[nimnim]

I know I did it at my own risk, but once I updated the NVR and tried to read the camera, it didn't work. Even the D1 channel that was working before. Am I correct that the only other option would be to upgrade the actual NVR hardware? What would be a good modern alternative?

 

[Kyle]

Did the upgrade reset the IP and password settings on the channels perhaps? I've known this to happen before, which would explain the camera disappearing.
If not, I'd roll back to the version you are on, as it may be a compatibility issue with the European NVR and US camera firmware.

To be honest, your NVR is still quite a recent model and I would expect it to work well with most cameras, so I'd try Hikvision Support for suggestions on getting the TandemVu working on the NVR before upgrading the hardware, but the current equivalent is the iDS-9632NXI-M8/X.