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AX PRO AX Hybrid Pro - Unable to login after firmware upgrade

Hikvision's AX PRO intruder alarm systems

LoinKing

Well-Known Member
Messages
59
Points
8
Have DS-PHA64-LP (not the B version). It had 1.0.5 version on it and I upgraded it to 1.1.1. The upgrade process went smoothly and I'm able to see the login screen, however, now when I enter same credentials, it says Invalid username or password.

Any idea if its possible to reset user credentials, or reverse firmware upgrade?
 
Just to clarify, are you trying to log into it in a web browser?
You need to use the email address and password for the Hik-Connect account which the AX-Pro was set up on in a browser - is this what you're trying?
 
From doing some research online. I'm pretty sure now the issue is that it originally had International firmware but I installed Mexican firmware. Can you ask Hikvision for latest International EN firmware DS-PHA64-LP? I can't find it anywhere online.
 
Have you managed to load the 1.0.5 version back on to it?
 
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