Hikconnect "Number of streaming channels exceeded limit. Please stop playing other channels........"

[hoakland]

Thanks @hoakland, all received including your login info, and I can view the videos. I'll pass everything over to Hikvision to look into.

I have just sent you one more recording about the original (limit exceeded) problem of this post.
I'd appreciate it if you could forward it along with the other video and my descriptions.
Thank you very much.

 

[hcudicio]

I'm glad it happened to someone else. I thought it was just me.
I have opened many support cases with no solution.
I changed parameters of all kinds, all without success. (Main stream, Sub-Stream, Fixed IP, DHCP IP, etc.)
Symmetrical high-speed Internet in the 3 DVRs.
In my opinion, it all started from the FW update of my 3 x DVR DS-7208HGHI-F1/N.
Go to Firmware_V4.30.122_201107
This update radically changed the interface. More modern.
App: Hikviion V6.3.250.0516 to date.
I made the update on 12/13/2023.
At that moment the problem with this thread began.
The truth is that I had to buy another brand of DVR because this problem complicated my work.
I added that, in addition to showing the number of connections message, after several attempts the DVR restarts. Incredible.
Reading them, now I'm trying Hilook to see what happens.
I follow them to see if they find the solution.
Thank you all.

 

[hcudicio]

Same problem with hilook :-(. I still think the problem is the FW of the NVRs. They are already EOL.

DS-7208HGHI-F1/N

Hikvision DS-7208HGHI-F1/N 8-ch 1080p Lite 1U H.264 DVR

www.hikvision.com

 

[Kyle]

Hik-Connect V6.4.200 has just been released for iOS and Android...

You can update it for iOS devices via the Apple App Store:

‎Hik-Connect - for End user

‎The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function. It allows you to live view your cameras remotely. All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from...

apps.apple.com

It looks like it hasn't yet been released on the Google Play Store, but it can be downloaded from Hikvision's App Store.

Could everyone seeing the "Number of streaming channels exceeded limit" error test this new version (with the latest firmware for your NVR or camera) and let me know if this update fixes it, please?

 

[alfaclvi]

Hi @Kyle

Seems Ok on a spare old Honor Play Android 9.0, but only for a twelve hours recording because of NVR disks format.
No "Number of streaming channels exceeded limit". I 'll check for a few days and inform again

 

[alfaclvi]

Hi @Kyle

An update to new version.
Version now is v6.4.200.0709 for Android devices
Installed on Samsung S21 and there is no "Number of streaming channels exceeded limit" during Playback.
The only issue that remains in continuous recording playback, is that when selecting Event or Person, the event starts exactly on event start or has a 2-3 seconds delay. No pre-record. Same issue with NXI-K NVR GUI Playback-Event "pre-record" or event start issue. This seems that will never be fixed.

Thanks for your support

 

[JB1970]

The only issue that remains in continuous recording playback, is that when selecting Event or Person, the event starts exactly on event start or has a 2-3 seconds delay. No pre-record. Same issue with NXI-K NVR GUI Playback-Event "pre-record" or event start issue. This seems that will never be fixed.

Off topic but this is a total pain. Over the last few years this has cropped up repeatedly. It works, then a firmware update breaks it again. It does seem that it will never be resolved. There's similar behaviour when viewing events directly on the NVR Normal Playback and using the 'skip unrelated' option. If you find a specific trigger of interest, to see the few seconds leading up to the trigger you need to switch back to unfiltered playback and click the skip back 30 seconds button. The issue with that, is that when you return to filtered human playback, the playback starts at the first event that day and not where you left off (I've been whining about this since it was broken on the I series post version 4.50)

 

[alfaclvi]

I am sorry for the "off topic" but this was something I noticed again checking long time the new version of HikConnect and reminded to me the ongoing issue with the NXI-K. So this seems to be a general NVR issue and not just the NXI-K. The very strange thing, is that this issue does not exist on any kind of "By Rules"search, option of course that does not exist on HikConnect app. On the other hand Event messages clips, both ways, by camera selection and by Notification selection, are perfect on timings. This is possibly because the last are clips that are recorded when Notify Surveillance center is enabled while the other(Playback events) are all the VCA events uploaded to NVR including the "Notify Survillance".

 

[JB1970]

I am sorry for the "off topic"

I was meaning that I was off topic, not you

 

[claudiu.vacariu]

hello, i followed this post since may, when i first received the error "Number of streaming channels exceeded limit. Please stop playing other channels of the device and try again" with my ColorVU DS-2DE2C400SCG-EF1, with a SD card (128Gb) inserted, connected via POE to the router directly.
i only use IOS device, 2 iphones, one 13pro and the other 15pro, both of them have the same issue.
I receive this error only on playback, if i want to see the motion detections, or the playback recording.
the first ~10 recordings viewed after a reboot of the camera, work properly, but after that everytime i want to view a playback i receive the error, only after another restart i am able to see around 10 recordings until i receive the same error (the recordings are safe, even if there are new recordings on the camera while the playback does not work, after a restart i am able to view them (limited to ~10 recordings)).
the version i have on both iphones is 6.4.201.20240715.1
ColorVU DS-2DE2C400SCG-EF1 - device version v5.7.20 buid 230630

i did tried right now the Hilook app with version 6.2.51.20240424, same issue.

does anyone now how can i fix this?
i receive this error only on this camera, the NVR where are 4 cameras connected, the playback works properly.