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Your recorder firmware is out of date. You have 4.30.010 (from July 2020); the latest for your model is 4.30.096 (from December 2022). Ignore the app saying it's the latest version - it isn't. The file can be downloaded here:Gentlemen…..please excuse my late replies, I work nights (lgv driver) and it’s easier for my oldish eyes to view on an iPad than an iPhone!
@johnfitzy….is this any help? Other than that, I have no idea what box it is as I never purchased the system myself, it was a friend of the families brother who works for a local alarm company…up until this last update it’s performed perfectly and to cap it all, my old iPhone decided it would automatically update the app so now I only have it on my iPad!