hilook ptz cam recording shuts off after 5 minutes?

[prop]

it was working fine ,now it only records for about 5 minutes. any ideas?

 

[Phil]

You are going to have to give us a bit more information please

 

[prop]

hi;oolk mini ip ptz camera using ivms 4200 on a dell laptop

 

[Kyle]

Hi @prop

What's the full DS- model number of the camera, please?
Is it connected to a recorder or recording to a micro-SD card in the camera?
What firmware is installed on the camera?
If it's connected to a recorder, what's the model of this and the firmware version being used by it?

Check the recording schedule is still set to record continuously too, as explained in this guide:

How-to: - How do I set up the recording schedule of my Hikvision Device

You will now need to set up your recording schedule to something that suits your needs for each camera, which is key to have set correctly. If it isn’t, you might miss key sections of footage, which could, of course, prove very costly. There is a range of recording types to choose from. You...

www.use-ip.co.uk

 

[prop]

no dvr , recording to ivms on laptop. v7.3 build.
can`t find anything in vmsn for recording schedule

 

[Phil]

Is it the only camera?
Is the laptop going to sleep?

 

[prop]

it`s the only camera ,laptop no going to sleep. even live view without recording shuts off at 5 minutes. was working fine until about 3 days ago.

 

[Phil]

Can you also view the camera from a browser on the same laptop?
Check whether the browser loses the camera at the same time as iVMS-4200 does?

 

[prop]

can`t view on browser

 

[Phil]

Are the laptop and the camera on the same network?
Same site?

 

[prop]

yes

 

[Phil]

Why can't you view the camera in a browser?

 

[prop]

i input the ip address and can`t get any results.

 

[prop]

where is the record schedule in ivms 4200 and is there another software programme to use?

 

[prop]

i am able to get it to record using ld player and adding the hilook app. pretty strange since i can`t get the hilook app on my phone to connect to the camera . i tried adding another mini ip ptz to ivms 4200 and it comes up as online but under device type it says encoding and there is a blue info circle next to the device name. i can`t view that one at all . any ideas? thanks

 

[Kyle]

In iVMS-4200, on the Device Management page, you should have a cog button for your camera at the end of the row that will allow you to access the basic and advanced settings, as shown in the screenshot below.

You should then be able to find the recording schedule settings under the storage menu (as per the guide I linked in post #4).

Could you also send a screenshot of your device management page please, exactly like the one above?

 

[prop]

i can`t access the settings menu for the first camera listed .you can see what it says in the bottom right corner.

 

[prop]

i can only access the settings menu for the second camera , but it does not show up on live view

 

[Kyle]

Thanks for the screenshot.

You've added the first camera as a Hik-Connect device (i.e. by logging into your Hik-Connect account at the top of the page), which is why you can't access the settings.

If you are viewing the Hik-Connect camera, then there will be a 5-minute timeout on the stream.

Do you know your Hik-Connect username and password? As the easiest thing may be to log out of the Hik-Connect in iVMS-4200, which will easily let you view the second camera.

 

[prop]

the strange thing is when i get into the settings menu on the second cam , under configurations, /image i see the first cam not the second cam.