Hik-Connect My HIK Connect has stopped working when I'm not in the house and on wifi?

[leachim]

Thanks

I changed that on the DVR, but sadly no joy on the phone - see pics

 

[alfaclvi]

Disable(uncheck) Platform access wait for a few minutes and then re-enable.
What is the Hik-Connect version on your smartphone? Latest version seems to be 6.8.500.0403 for Android devices.
Check the primary and secondary DNS on your NVR. This should be 8.8.8.8 and 8.8.4.4. You could also try as primary DNS, the one of your dsl router Gateway that could be 192.168.1.1 or similar

 

[leachim]

Thanks
No joy with Platform access
Smartphone has that version
Where do I go to change the primary and secondary DNS ?
Pic included of the DVR

 

[alfaclvi]

This should be somewhere in Network tab or Network Advanced

 

[leachim]

This should be somewhere in Network tab or Network Advanced

Does this look like it ?

 

[alfaclvi]

Yes

This should be OK with your Gateway 192.168.1.254 as Preferred but you can also try Google's 8.8.8.8 and as Alternate the 8.8.4.4
I suppose that Enable DNS DHCP means Auto DNS which uses automaticaly your Gateway IP, so you have to disable, apply and then add 8.8.8.8 and 8.8.4.4

 

[leachim]

No Good

Is there a Hik Vision website that I could log into to view my cameras

Original issue was that I could view cameras while connected to my home wifi - but not 4g outside home.....

 

[JB1970]

No Good

Is there a Hik Vision website that I could log into to view my cameras

Original issue was that I could view cameras while connected to my home wifi - but not 4g outside home.....

From what I can see you have your DVR added as a local device via IP address (local device). You won't be able to connect outside your home using that setup regardless of whether the DVR is connected to Hik-Connect or not. You need to log in to your Hik-Connect account on the app and add the DVR to your Hik-Connect account if you haven't already. Then it will be available regardless of where you are. The existing 'local' connection that works on WiFi can just be renamed to 'Backup' as it'll only ever work when you're on your local network.

You should change the primary DNS on the DVR to 8.8.8.8 and use 192.168.1.254 as the secondary DNS server, as using the 192.168.1.254 address will use BT's DNS server rather than a public one.

 

[alfaclvi]

On first picture posted, this seems Online, but possibly happens what you say with the app.

 

[JB1970]

On first picture posted, this seems Online, but possibly happens what you say with the app.

Yes it will always show online in the DVR UI so long as there's a valid internet connection, the server address is valid, and the enable box is checked. As it's V3 UI though, there's no indication that the device is bound to a Hik-Connect account (unlike in V4 and V5 where it shows both the online and bind status). Where he's shown the screen grab of the phone app it shows 'local device' and is shown with the LAN address so either the app is not logged in to the users cloud account, or the device is not bound to the cloud account (or both)

 

[leachim]

Its working now

Made lots of changes - damned if I know which one worked !

Not sure if I was signed in to the correct account on the website ?

Thanks for your advice..

 

[JB1970]

Quite possible. If you've at some point created more than one Hik-Connect account, you need to be sure that the DVR is added to the same account that your currently logged in to on your phone app. You can login to your account(s) online at www.hik-connect.com and once logged in it will show you the devices that are added to that account.