Hik-Connect My HIK Connect has stopped working when I'm not in the house and on wifi?

[leachim]

Thanks

I changed that on the DVR, but sadly no joy on the phone - see pics

 

[alfaclvi]

Disable(uncheck) Platform access wait for a few minutes and then re-enable.
What is the Hik-Connect version on your smartphone? Latest version seems to be 6.8.500.0403 for Android devices.
Check the primary and secondary DNS on your NVR. This should be 8.8.8.8 and 8.8.4.4. You could also try as primary DNS, the one of your dsl router Gateway that could be 192.168.1.1 or similar

 

[leachim]

Thanks
No joy with Platform access
Smartphone has that version
Where do I go to change the primary and secondary DNS ?
Pic included of the DVR

 

[alfaclvi]

This should be somewhere in Network tab or Network Advanced

 

[leachim]

This should be somewhere in Network tab or Network Advanced

Does this look like it ?

 

[alfaclvi]

Yes

This should be OK with your Gateway 192.168.1.254 as Preferred but you can also try Google's 8.8.8.8 and as Alternate the 8.8.4.4
I suppose that Enable DNS DHCP means Auto DNS which uses automaticaly your Gateway IP, so you have to disable, apply and then add 8.8.8.8 and 8.8.4.4